Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on December 19, 2011, 02:11:23 PM

Title: Do can I extract target information from a Selection Block using IRD 7.5 ?
Post by: Gef Buneri on December 19, 2011, 02:11:23 PM

Hi all,
someone knows if I can extract informations about the target from a selection block ? Usually I can extract them from a SelectDN target method with GetStringKey['dn',VAR0001], GetStringKey['station',VAR0001], GetStringKey['place',VAR0001], etc, etc. but don't know how to obtain same informations from a Selection Block configured to point at a target.


Any tips ?


Regards,


Gef.

Title: Re: Do can I extract target information from a Selection Block using IRD 7.5 ?
Post by: kubikle on December 19, 2011, 07:27:14 PM

Just the same information not poosible (only subset of data about selected tart is available). Also when you access it the call will be in postrouting phase..
Information about the selected target in postrouting phase can be accessed with TargetSelected[], TargetObjectSelected[] and TargetComponentSelected[]  functions.

Title: Re: Do can I extract target information from a Selection Block using IRD 7.5 ?
Post by: Gef Buneri on December 20, 2011, 09:46:12 AM

Thanx Kubikle, I'll try this functions and I'll let you know the result.


Regards,


Gef.

Title: Re: Do can I extract target information from a Selection Block using IRD 7.5 ?
Post by: Gef Buneri on December 20, 2011, 10:27:48 AM

Great ! Was exactly what I needed.

In my configuration:

TargetComponentSelected[] - Gives back Agent Login (string)
TargetObjectSelected[] - Gives back Agent Group (string)
TargetSelected[] - Gives back Extension (string)


Great help here.


Wish you good things,


Gef.