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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genecool on December 27, 2011, 10:03:20 AM

Title: ISCC and Call Transfer from Routing Point
Post by: genecool on December 27, 2011, 10:03:20 AM

Hello,

I try desperately to perform call transfer thru an URS strategy loaded on a routing point.

I succeed to do this only if call stays on the same TServer. However, I need to route the call to another TServer, especially a SIP Server, to use a Voice Platform Solution.


The problematic scenario is the following :

1/ Call arrives on PBX --> TServer --> URS

2/ URS routes call to SIP Server  (ISCC is configured between TServer and SIP Server)

3/ SIP Server realise treatment and reroutes call to the first TServer which distribute the call to an agent

4/ Agent receives the call and transfers it via a routing point

5/ Finally, URS strategy routes the call to the external number specified in attached data


[b]Problem :[/b] the remote phone is ringing and the call can be offhook, however, there is no one online : the first call has been cleared...



Have you any idea ?


Thanks for your help.


[i]Please find log file in attachment...[/i]