Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on December 28, 2011, 12:46:11 PM

Title: Characters on Gad
Post by: Filippe on December 28, 2011, 12:46:11 PM

Hi There!!

I am working in a Chat and SMS ambient, and when a agent answers a question(on GAD) to client (SMS), this message is received on strangers characters like:[b][b] ZZz,[/b][/b] (something like this)
The question is:
Is possible to change some parameters of GAD about Characters? because, i did not see anything about this on Deployment Guide!!!
SOMEONE CAN HELP ME!!!?

Thanks!!

Title: Re: Characters on Gad
Post by: René on January 04, 2012, 10:50:18 AM

Hi Filippe,

First thing you shall do is to find out from where the 'strange' characters come. I meant what application is source of these - GAD? SMS gateway?

Let's check format of message sent to SMS gateway in first step.

BTW What Multimedia/eServices version do you have? What SMS gateway do you use?

R.