Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genecool on December 28, 2011, 04:15:10 PM

Title: Access Group & Roles to access to Genesys Administrator
Post by: genecool on December 28, 2011, 04:15:10 PM

Hello,

Do you know which permissions must have an user to access to the Administrator Genesys ?

Especially, I would like to create an user which has only access to the following items :
  - PROVISIONNING > Accounts > Users
  - PROVISIONNING > Accounts > Skills
  - PROVISIONNING > Accounts > Agent Groups


So, I created an Access Group with the following roles :
  - Genesys Administrator - Modules > Provisionning : Allow
  - Genesys Administrator - Provisionning > Account : Allow
  - Genesys Adiministrator - Account Provisionning > Agent Groups : Allow
  - Genesys Adiministrator - Account Provisionning > Agent Info : Allow
  - Genesys Adiministrator - Account Provisionning > Skills : Allow
  - Genesys Adiministrator - Account Provisionning > Users : Allow


Currently, the Access Group has the following permissions :
  - Agent Groups : Full Control
  - Persons: Full Control
  - Skills : Full Control
  - Roles : Read



I associated my user to the Access Group, however, when I want to log it, I encounter this error :

[quote]Error registering. Code: 2230537 Description: User doesn't have permissions [/quote]


Have you any idea ?


Thanks

Title: Re: Access Group & Roles to access to Genesys Administrator
Post by: smile on December 29, 2011, 12:54:40 PM

have you added access group read permitions on applications folder?

Title: Re: Access Group & Roles to access to Genesys Administrator
Post by: genecool on December 29, 2011, 02:59:38 PM

Yes you are right ... and resources also

Title: Re: Access Group & Roles to access to Genesys Administrator
Post by: greg243Kin on August 27, 2017, 09:45:12 PM

Hello Sir,

I'm facing the same issue than you?
Did you found the issue?

Regards.

Title: Re: Access Group & Roles to access to Genesys Administrator
Post by: Ricky on August 28, 2017, 05:10:30 AM

Read/write permission needs to be given from the application folder as well.

Title: Re: Access Group & Roles to access to Genesys Administrator
Post by: greg243Kin on February 06, 2018, 04:43:18 PM

Yes, I've checked all the authorization, there wasn't any missing.

I think that there was an issue when installing the first time.
I've downloded a new install package from Genesys support site, re-installed and everything is going well now.
I can access those directories.

Regards.