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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: TheSailer on January 05, 2012, 10:30:19 AM

Title: gvp dtmf problems
Post by: TheSailer on January 05, 2012, 10:30:19 AM

hello to all

have a problem with dtmf digits. for example: the customer gives the following numbers: 123456, I have no problem with the application.
gives the customer *2* 0 *2* *333* *888* *999*#  I get an error in the application

has anyone an idea?

Title: Re: gvp dtmf problems
Post by: fnunezsa on January 06, 2012, 01:12:11 AM

what error do you get in second scenario?

Title: Re: gvp dtmf problems
Post by: Gef Buneri on February 17, 2012, 01:42:50 PM

Hi all,
I'm noticing a similar problem. Randomly, DTMF tones aren't traduced correctly. In an IRD 7.5 application, during a "play & collect" operation executed through a Studio 7.5 application, DTMF tones get lost or duplicated. i.e. if during the "play & collect" I digit 123456, can obtain randomly *11223456* or *1246*. Tryed cll phones, fixed phones from many different providers; voip and not voip phone sources.

I can provide only 2 clues:

- Never happens using Avaya hard/soft phones linked to the s8720.
- Already tried all possible DTMF tone interpretation code option on s8720 and on IPCM (through web interface).

The architecture chain is: (external coaxial fluxes) -> Avaya G700 -> Avaya S8720 PABX -> Hybrid 7.2/7.5 GVP (TServer 7.5, URS 7.5, IVR Server 7.2) -> Avaya G650 using H323 conversion, no SIP Server.

I'm asking to you an idea about a troubleshooting scenario to hunt down the cause of the problem.


Regards.

Title: Re: gvp dtmf problems
Post by: cavagnaro on February 17, 2012, 05:27:44 PM

I'd do a trace on the H323 messages, maybe the PBX is sending them duplicated