Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: hernan75ar on January 06, 2012, 01:54:43 AM

Title: Questions about the GAD
Post by: hernan75ar on January 06, 2012, 01:54:43 AM

Hi everybody!!

Is possible that the agent see the calls queued from the gad?  :o
my question is if there are any settings in the gad that allows the agent know how many calls are in queue.
I read the manual but I don't find nothing about this.

best Regards

Hernan

Title: Re: Questions about the GAD
Post by: joshishakti on January 06, 2012, 10:34:45 AM

There is no such current functionality in GAD as far as I know, but you can make a custom Application so that Agent can see the same :)

Title: Re: Questions about the GAD
Post by: cavagnaro on January 06, 2012, 03:22:05 PM

I think yes, chapter Agent Statistics you find this:

[quote]
You can configure Genesys Desktop, so that statistics that are calculated by the
Stat Server are displayed in the agent’s browser in a dedicated statistic ticker
bar. Genesys Desktop can display statistics about the agent and the ACD
Queue. The statistics are relative to the agent or to the ACD Queue (if any) to
which the agent is logged in.
[/quote]

Regards