Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alex on January 01, 1970, 12:00:00 AM

Title: Genesys ERS 6.5 and Wallboards
Post by: Alex on January 01, 1970, 12:00:00 AM

Hi All,
We are using ERS 6.5 and route calls to Agent Groups.
Does anybody know a wallboard software that can be linked to Genesys T or Stat Server to provide informations about Agents, queue, etc. to wallboards panels?
Thanks

Title: Genesys ERS 6.5 and Wallboards
Post by: Vic on January 01, 1970, 12:00:00 AM

Well, there are tonns of them.
We too sell both of the products: one showing the on the physical board hung on the wall and another one which is a PCased wallboard display system.

Please drop me an email if you would like to get more info.

Thanks,
Vic

Title: Genesys ERS 6.5 and Wallboards
Post by: kentis on January 01, 1970, 12:00:00 AM

u can also use the CCPulse, set a threshold to write the valuse u need to a text file. Ur wallboard software can then pick the info from a text file

Title: Genesys ERS 6.5 and Wallboards
Post by: Kevin on January 01, 1970, 12:00:00 AM

There are a couple that are out there; the one that I have experience with is Symon 2000. It connects directly to the StatServer or to the GIS interface.
It's better than our old system, because we can direct which statistics appear on which wallboards. So far, the business group is happy with it...

Title: Genesys ERS 6.5 and Wallboards
Post by: Roman on January 01, 1970, 12:00:00 AM

Could you please send us an example/description how you do this export/writing values to a text file ?

Thanks a lot

Roman

Title: Genesys ERS 6.5 and Wallboards
Post by: Ron on January 01, 1970, 12:00:00 AM

A company called Reginae (www.reginae.com) provide a simple interface to the Genesys framework for real ime statistics.

Title: Genesys ERS 6.5 and Wallboards
Post by: Urs on January 01, 1970, 12:00:00 AM

We do have the same problems as Alex has described.
Kentis, we are very interested in your solution.
Could you please send us an example/description how you do this export/writing values to a text file?

Thanks a lot

Urs

Title: Genesys ERS 6.5 and Wallboards
Post by: Peter on January 01, 1970, 12:00:00 AM

If I'm not too late ...

I have developed a desktop readerboard application that may be of interest to you. My application:

Displays up to 16 queues in a continually revolving display
Allows individual agent statistics to be monitored, ie; number of calls answered, total busy time, average handle time, etc
Supports 3 priorities of text messages that can be sent by supervisors to agents via the desktop readerboard.

See www.circleconsulting.co.nz/CCSPI.htm for further information or drop me an email (peter_m@circleconsulting.co.nz)

Peter,

Title: Genesys ERS 6.5 and Wallboards
Post by: Michael Jones on January 01, 1970, 12:00:00 AM

Hi,

Symon Wallbaords got together with Genesys and created an interface.
I wrote one before Symon did and it worked great until 6.x came out.
I would give Symon a buzz.