Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on January 12, 2012, 04:17:20 PM
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Hi All,
Yeah, its me again sooo sorry guys. Hope someone can help me.
We have a chat server 6.5 that is recording conversations between agents and customers under chat table in our db. Till here everything ok, but days ago supervisor asked how to get a report of every chat conversation between a specific client and an agent. I surf in GCN and i can find there is some sort of searching (find button under contacts). My problem is that now i am only able to get the chat historial of the currect agent logged on web phone. So as you see it is not good enough, cause we need reports independtly if the agent is logged in or not.
Does somebody know if i can get this kind of reports using GCN or something else?
I tried to get logged in as a supervisor in GCN in order to look if maybe a supervisor can get reports of every agent he wants but i could not, my believe this was because this solution is not sip based. Is it rigth? (i worked with gad sip based time ago and i colud get logged in easly).
Thanks,
Jut
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Maybe the solution to all your problems is to upgrade to a more recent version. Just a thought as there are a lot of bugs and limitations on such an old platform.
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Hi Fnunezsa ,
I totally agree with you; However, an upgrade is not an option in this moment.
Hope you can give some tips ...
Jut
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I would suggest to open a service request with Genesys Tech Support