Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysguru on January 15, 2012, 03:11:13 PM

Title: SIP Server 8.1. Advice of Charge (AoC)
Post by: genesysguru on January 15, 2012, 03:11:13 PM

Anybody out there have any practical experience of using the SIP Server 8.1 AoC feature?

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: GMG on January 24, 2013, 05:07:52 PM

Hello Man,

It is easy as I have seen documents.

Now we have ORS instead of URS (Urs dropped the session after routing it, and ORS keeps the session alive till the call is alive).

We have to bring ORS in picture, a scxml code check EventEstablished and send Tprivate request to SIP server, however when SIP receives TPrivate request, it generates SIP INFO to MG.

I have just started working on it. You need to have Scxml expertise to detect the events and generate the Tprivaterequest to sip.

Regards,
Gaurav

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: kubikle on January 24, 2013, 05:49:04 PM

Or you can load IRD startegy on agent DN (it will start on EventEstablished), make it send private request about AOC and exit.

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: Kubig on January 25, 2013, 06:51:35 AM

I do not think,that URS dropped a "session" after call routing. You can continue in strategy after routing to any endpoint. Unfortunately,I have not practical experience with AoC on Genesys SIP,so let me note,please,if somebody use it..I am just wondering :-)

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: bublepaw on January 25, 2013, 11:14:01 PM

There are at least two customers who are in process o implementing this feature. Main issue is fact that Your SIP trunk provider must support it so it is mainly used by carriers.

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: naviat on October 07, 2014, 08:18:58 AM

Sorry but anybody out there create an composer application with AoC? i used event queue.submit.done for transition to private service message (active charge), but when the calll landing to agent (agent don't pick up) then private service send already. How to fix this issue?

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: Kubig on October 07, 2014, 09:02:38 AM

Just the fact, that the agent does not pickup incoming call is wrong :-)) Try to send AoC if the call is answered/established.

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: naviat on October 07, 2014, 09:19:08 AM

So what's event for the call answered/established in composer? i just see queue.submmit.done  :-[

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: Kubig on October 07, 2014, 09:54:26 AM

What about interaction.pick.done or interaction.accept.done?

Title: Re: SIP Server 8.1. Advice of Charge (AoC)
Post by: naviat on October 07, 2014, 11:27:33 AM

I was try with interaction.pick.done or interaction.accept.done, and the second private service don't sent anymore, just send with queue.submit.done event.