Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on January 18, 2012, 01:34:12 PM

Title: CCPulse work space is blank
Post by: JJR on January 18, 2012, 01:34:12 PM

HI
CCPulse workspace is blank. I have tried restarting the CCPulse stat servers. but that does not fix. Could you please let me know what could be the reason and how can we recover it.

Thank you

JJR

Title: Re: CCPulse work space is blank
Post by: cavagnaro on January 18, 2012, 02:03:50 PM

What do you mean it is blank? Have you created a workspace? Was it working before? Can you share a screenshot to understand what you are facing?

Title: Re: CCPulse work space is blank
Post by: msd86911 on January 18, 2012, 05:08:43 PM

1)connected to statServer
2)Choose object type
3)Choose Object
4)Click View then click objects
5)Right Click your objec then click Create Real time view

Title: Re: CCPulse work space is blank
Post by: fnunezsa on January 18, 2012, 11:12:09 PM

If someone else removed all the views from your workspace and clicked Yes when asked to save it then there is no way to recover it. That might be the case if your sharing your workspace with someone else.

Title: Re: CCPulse work space is blank
Post by: Steve on January 25, 2012, 11:40:00 AM

Not sure exactly what you mean by blank. The only time I've seen nothing in the objects list on the left hand side it was because the user didn't have read permissions on the hosts in CME.

Title: Re: CCPulse work space is blank
Post by: Shooter on May 20, 2016, 08:42:13 AM

Please check your template files storage folder. If your template files are not there, then it could be the reason behind blank workspace.

Title: Re: CCPulse work space is blank
Post by: JJay on May 20, 2016, 09:49:43 AM

1) Set full access to the  folder, which has all .stg/xml files.
(CCpulse template, action, threshold,workspace file folder).

2)Still not able to create new workspace, share the folder and then try to create workspace.

Title: Re: CCPulse work space is blank
Post by: Tambo on May 20, 2016, 10:38:39 AM

ehh this thread is 4yrs old !!!!

he may have fixed it by now  ;D