Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smile on January 18, 2012, 06:31:36 PM

Title: sip endpoints with 3pcc
Post by: smile on January 18, 2012, 06:31:36 PM

I'm looking for suitable sip endpoint with 3pcc mechanism enabled. On Genesys Discussion forum i found the exact name of this feature - "Broadsoft remote control talk event package".
What kind of softphones support it? I tried to use eyebeam, but in reply to notify event:talk it tell me "not acceptable here".

Title: Re: sip endpoints with 3pcc
Post by: genesysguru on January 19, 2012, 02:55:46 PM

Have a look at Aastra or Snom IP Phones

Title: Re: sip endpoints with 3pcc
Post by: kolonil on January 24, 2012, 03:07:11 PM

Also Polycom SoundPoint IP Phones supports Broadsoft extensions (talk, hold)

Regards,
Mike.

Title: Re: sip endpoints with 3pcc
Post by: smile on January 24, 2012, 03:20:39 PM

well, hard-phones is not interesting for us for some reasons. All that i found is bria 3 (not eyebeam) and very old version of snom 360 _softphone_ - it looks like had phone and support most features of it.

Title: Re: sip endpoints with 3pcc
Post by: borkokrz on January 25, 2012, 09:42:14 AM

Have a look at Yealink Enterprise IP Phones. They are cheap and also support 3pcc.

Title: Re: sip endpoints with 3pcc
Post by: tech12 on February 01, 2012, 11:02:32 PM

I believe Bria worked well with SIP Server. Doesn't Genesys recommend them, too(?)  ???

Title: Re: sip endpoints with 3pcc
Post by: rajee on February 02, 2012, 07:05:23 AM

Bria works just perfectly fine. We have tested!!!

Title: Re: sip endpoints with 3pcc
Post by: clemouk on February 07, 2012, 06:34:37 PM

The Genesys SIP Endpoint, also used by Interaction Workspace (if applicable), is based on the Bria SDK so there shouldn't be any problem using this - we've been using this for all our testing so that we can compare with IW as well.

Title: Re: sip endpoints with 3pcc
Post by: cavagnaro on May 11, 2012, 10:13:02 PM

[quote author=rajee link=topic=6904.msg30067#msg30067 date=1328166323]
Bria works just perfectly fine. We have tested!!!
[/quote]
can you detail more on this??? How does your tests worked out? Which ones did you test?