Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM
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Hi,
I was wondering what everyone though about CCA 6.5 I have only being working with 6.1 here and after reading 6.5 documentation for CCA which is 550 pages longs, I was very impressed by the depth and flexibility of the product.
What I wonder is whether or not CCA 6.1 actually offers the same functionality and we just don't know about it because CCA 6.1 docs really suck.