Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on January 31, 2012, 10:11:13 AM

Title: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: Gef Buneri on January 31, 2012, 10:11:13 AM

I just need to create a raw audio file containing the customer voice interaction with an IRD application loaded on a Routing Point. No need of ASR (just want the raw audio content).


Regards,


Gef.

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: cavagnaro on January 31, 2012, 08:31:44 PM

Using SIP Server? Which PBX?
If SIP Server then you need SM and read the installation guide, it is very detailed there.

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: Gef Buneri on February 02, 2012, 09:23:18 AM

Hi Cavagnaro and thanx for the interest.

No SIP Server, H.323 from Avaya G700 mediagateways to a G650 port network, managed by Avaya S8720 servers.

Hybrid GVP 7.2/7.6 without TTS/ASR.

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: CynthiaFoy on February 02, 2012, 01:14:41 PM

What is the meaning of IRD application? Can you explain me?

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: Gef Buneri on February 02, 2012, 01:23:46 PM

Hi Cynthia.

By "IRD Application" I mean an IVR application developed using Interaction Routing Designer.


Regards, Gef.

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: cavagnaro on February 02, 2012, 03:34:36 PM

:o Amazing! A bot fooled you! ;) She is no user, but a clever bot...
Returning to your question..I don't understand how do you expect that the call will be recorded on the IRD strategy (trigger to record). Which recording system do you have?

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: Gef Buneri on February 02, 2012, 03:43:39 PM

I had some doubt about a bot/troll, but my kindness won on prejudice :P

I wasn't expecting nothing, I was just trying to understand if I could  reach this task with instruments I possess, cause I can't add/develope new functions. Maybe any function already existing in the system, to help me execute this job.

At last I will appreciate even to understand what exactly I need to reach this goal.

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: cavagnaro on February 02, 2012, 09:07:10 PM

You would need a Voice Recorder like Nice or eTalk Qfiniti...I'm not an Avaya expert so don't know exactly which would be the requirements.

Title: Re: Can I record voice interaction using IRD and without using Platform SDK ?
Post by: Gef Buneri on February 07, 2012, 11:21:24 AM

Got it. Thank you very much.


Regards,


Gef.