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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on February 01, 2012, 04:45:12 PM

Title: Workbin Age condition
Post by: cavagnaro on February 01, 2012, 04:45:12 PM

Hi guys,
I'm trying to configure a workbin in order that after an agent puts an email here (Save & Close on GAD) if he doesn't touches it after 2 days it will be moved to a Queue that will be supervised by Supervisors and then reassign the interaction.
My working view has this condition: Age()>86400 but nothing happens...

I see the IXN logs and see the query but no results...

Is this possible?
Thanks

Title: Re: Workbin Age condition
Post by: smile on February 02, 2012, 08:20:10 PM

afair i did the same thing and it worked. a bit stupid question from my side: the function 'Age()' that is used in sample, have you tried to write it in small case ('age()')? i believe it case sensitive..

Title: Re: Workbin Age condition
Post by: cavagnaro on February 02, 2012, 08:49:35 PM

yes, it is exactly age() not Age

Question,
Before the workbin it is possible to have nothing right? Mean no previous object, just sitting there on the Business Design alone and then a View and its strategy, correct?

Title: Re: Workbin Age condition
Post by: smile on February 03, 2012, 06:25:46 AM

[quote author=cavagnaro link=topic=6923.msg30078#msg30078 date=1328215775]
yes, it is exactly age() not Age

Question,
Before the workbin it is possible to have nothing right? Mean no previous object, just sitting there on the Business Design alone and then a View and its strategy, correct?
[/quote]

yes, correct. BUT when you create workbin object, somebody has ability to put interaction in it, isn't it? thus, designer (in some cases) will add objects before workbin automatically. don't care about it.

Title: Re: Workbin Age condition
Post by: cavagnaro on February 06, 2012, 04:37:40 PM

Upgraded IXN Server and still no luck making this work...which logs should I see?? IXN doesn't show me something too helpful on the age analysis it does...

Title: Re: Workbin Age condition
Post by: cavagnaro on February 06, 2012, 05:17:45 PM

Ok so went a little bit deep here and review what the SQL was doing, IXN is sending the age() function literally to DBServer...but MSSQL doesn't understand that function...so...??? As long as I know MSSQL can't determine date differences that easy and I would have expected that IXN server do the conversion to a MSSQL friendly function...
Any suggestions?

Title: Re: Workbin Age condition
Post by: René on February 06, 2012, 05:26:00 PM

Hi Cav,

Name of the translation is "_age()" - you're missing underscore :)

R.

Title: Re: Workbin Age condition
Post by: cavagnaro on February 06, 2012, 06:01:57 PM

Yep,
Just found the same here :) Was just going to update

Q2: Which is the frequency that is condition is triggered?

Thanks guys

Title: Re: Workbin Age condition
Post by: René on February 06, 2012, 06:49:55 PM

Answer to Q2 - 'submit-timer-interval' option in 'settings' section of Interaction Server options.

R.

Title: Re: Workbin Age condition
Post by: cavagnaro on February 06, 2012, 07:31:03 PM

Great  :D
Thanks!

Title: Re: Workbin Age condition
Post by: cavagnaro on February 13, 2012, 06:16:44 PM

Thanks a lot guys! It is working like a charm :)