Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on February 08, 2012, 08:32:53 AM

Title: Where to find/activate SCI Alarm Conditions logs ?
Post by: Gef Buneri on February 08, 2012, 08:32:53 AM

Searched forum, but doesn't found any information about this question, sorry.

Since 2 days Alarm Conditions configured in SCI seems not to work properly, so I need to log Alarm Conditions events... but don't know where. For processes like URS or TServer I activate logs directly from CME process properties, using "options -> log" option.


Some tips ?


Regards.

Title: Re: Where to find/activate SCI Alarm Conditions logs ?
Post by: Gef Buneri on February 08, 2012, 08:48:15 AM

Ok, found...

Mon Feb 06 18:11:26 2012.253  Standard  storm  solutioncontrolserver  GCTI-43-10111  Cannot send email, errcode -1
Mon Feb 06 18:11:26 2012.253  Standard  storm  solutioncontrolserver  GCTI-43-10315  Unable to execute AlarmReaction '800130800 richiamo da IVR.' of type 'Reaction_SendEmail' for AlarmCondition '800130800 richiamo da IVR.' [from App 'URS75'], error [SMTP: 554:SMTP server not ready for data]

Now I must understand why SMTP stopped working...

Title: Re: Where to find/activate SCI Alarm Conditions logs ?
Post by: BobTheBuilder on February 10, 2012, 01:24:54 PM

You could try telnetting to the SMTP port you specified and trying to send an email.  Maybe security on your mail server.

See here: http://www.yuki-onna.co.uk/email/smtp.html

for smtp commands to test.

Bob