Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ramanjs on February 08, 2012, 11:12:24 AM

Title: Email funciton in VoiceMail strategy, when VoiceMail comes in, send an email
Post by: ramanjs on February 08, 2012, 11:12:24 AM

Hello All

We need a solution how we will configure that

"Add email funciton in VoiceMail strategy, when VoiceMail comes in, send an email to Supervisor."

What function we have to use to send the email to supervisor

Raman

Title: Re: Email funciton in VoiceMail strategy, when VoiceMail comes in, send an email
Post by: tech12 on February 08, 2012, 06:36:10 PM

Do you have a more detailed description of the requirement? How is VM implemented in the first place? Is this an IRD question?

By the way, I know IRD has a Send Email function in Multimedia section, but I've never had to use urs/ird for multimedia..