Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mark Newcomb on January 01, 1970, 12:00:00 AM
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After abandoning OCS 6.1 for lack of functionality and the usual issues we are now looking at migrating from 5.1 to 6.5 with outbound.
We currently run 6.1 Framework and ERS with 5.1 outbound and all is fine. Unfortunately we need to turn all caching of records in List Manager/OCS off. I am aware that there is a global setting in 5.1 but this affects all campaigns and the system performance! However in 6.5 it operates at the Campaign Group level which meets our requirement.
How do people rate OCS 6.5 as a product compared to 5.1?
Cheers
Mark