Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on February 16, 2012, 02:34:06 PM

Title: Customer leaves the session, Interaction leaves too !!(GAD)
Post by: Filippe on February 16, 2012, 02:34:06 PM

Hi There,

I have a question! ???
Is possible to Customer leaves the Chat session and the agent Interaction leaves the sesssion ("screen interaction disappears") too, at the same time??
I'm trying to find something at the codes of GAD but i can't !!

there is some option that do it for itself? or I need to customize it ??

Thanx

Title: Re: Customer leaves the session, Interaction leaves too !!(GAD)
Post by: René on February 21, 2012, 08:50:32 AM

Hi Filippe,

I'm not aware of any out-of-box GAD option supporting your request. However, it may be possible to customize GAD to close chat interaction when customer leaves the session.

R.

Title: Re: Customer leaves the session, Interaction leaves too !!(GAD)
Post by: Filippe on February 24, 2012, 06:31:39 PM

Thanks René!

And i can do it with developer guide?

Tanx

Title: Re: Customer leaves the session, Interaction leaves too !!(GAD)
Post by: René on February 25, 2012, 02:54:09 PM

Yes, it should be possible to implement it using supported customization.

R.