Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G3n35Y5 on February 17, 2012, 10:22:36 AM

Title: Create Interaction throws error FaultCode 201
Post by: G3n35Y5 on February 17, 2012, 10:22:36 AM

Dear All,

I am using Create Interaction block in IRD in order to add an interaction in UCS. I am observing FaultCode 201 error in logs. Could anyone please help me on same?

URS log snippet is provided below:

12:36:30.183_I_I_3ae8110379ae5002 [09:06] >>>>>>>>>>>>start interpretator()
    _I_I_3ae8110379ae5002 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_3ae8110379ae5002 [07:46] no error mode for this call
    _I_I_3ae8110379ae5002 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_3ae8110379ae5002 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
    _I_I_3ae8110379ae5002 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
    _I_I_3ae8110379ae5002 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
    _I_I_3ae8110379ae5002 [09:04] ASSIGN: _smsText(LOCAL) <- STRING: "This is a text message"
12:36:30.183_T_I_3ae8110379ae5002 [14:1e] send to tserver InteractionServer[Switch_ABC] TRequestPrivateService on dn asl_SMS Inbound: server UniversalContactServer, type 63, service OMInteraction, method Create
request to 65200(--) message RequestPrivateService
  AttributeReferenceID  21
  AttributeExtensions  [306] 00 03 00 00..
      'SWITCH'  'Switch_ABC'
      'CUSTOMER_ID'  'Resources'
      'Envelope3rdServer'(list) 'Version'  '1.0'
                                'AppName'  'UniversalContactServer'
                                'Service'  'OMInteraction'
                                'Method'  'Create'
                                'Parameters'(list) 'IdentifyCreateContact'  'true'
                                                  'CanBeParent'  'true'
                                                  'DoNotThread'  'true'
                                                  'TextKey'  '_smsText'
                                                  'DisableContactCreation'  'false'
  AttributeUserData  [1218] 00 2b 01 00..
      'GSW_CHAINID'  2
      'GSW_PHONE'  '919876543210'
      'CTI_PHONE'  '919876543210'
      'GSW_FROM'  0
      'GSW_UNTIL'  86340
      'GSW_DIAL_SCHED_TIME'  0
      'GSW_TZ_OFFSET'  19800
      'GSW_CALLING_LIST'  'Campaign_ABC'
      'GSW_CAMPAIGN_NAME'  'Campaign_ABC'
      'GSW_RECORD_HANDLE'  16
      'GSW_APPLICATION_ID'  259
      'GSW_CAMPAIGN_GROUP_DBID'  2108
      'GSW_CALLING_LIST_DBID'  1962
      'GSW_SWITCH_DBID'  0
      'GSW_CAMPAIGN_GROUP_NAME'  'Campaign_ABC@ABC'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CHAIN_ID'  2
      'GSW_ATTEMPTS'  8
      'GSW_AGENT_ID'  ''
      'GSW_CALL_RESULT'  28
      'GSW_TZ_NAME'  'IST'
      'GSW_RECORD_URI'  'http://10.88.134.26:7028/records/16'
      'GSW_CALL_ATTEMPT_GUID'  'JK0DMUL2V143TBPJL5GMIFJHMK00000G'
      'GSW_CONTACT_MEDIA_TYPE'  'voice'
      'attr_queue'  'SMS Paging Inbound'
      'GSW_TENANT_DBID'  101
      'IsHeld'  0
      'InteractionId'  '0585SDJF7KYQG00F'
      'TenantId'  101
      'MediaType'  'email'
      'InteractionType'  'Internal'
      'InteractionSubtype'  'OutboundNew'
      'InteractionState'  1
      'IsOnline'  0
      'IsLocked'  0
      'Queue'  'SMS Paging Inbound'
      'SubmittedBy'  'OCS'
      'ReceivedAt'  '2012-02-17T07:03:58Z'
      'SubmittedAt'  '2012-02-17T07:03:58Z'
      'PlacedInQueueAt'  '2012-02-17T07:04:58Z'
      'MovedToQueueAt'  '2012-02-17T07:03:58Z'
      'SubmitSeq'  '3539132'
      'PlaceInQueueSeq'  '3539140'
  AttributeConnID  3ae8110379ae5002
  AttributeThisDN  'asl_SMS Inbound'
  AttributePrivateMsgID  3
..sent to GenesysServer:7000(fd=9)
12:36:30.184_I_I_3ae8110379ae5002 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT_EVENT_N), func:RequestService timers:00010
received from 65200(InteractionServer)GenesysServer:7000(fd=) message EventPrivateInfo
  AttributeExtensions  [199] 00 01 03 00..
      'Envelope3rdServer'(list) 'Service'  'OMInteraction'
                                'Method'  'Create'
                                'Parameters'(list) 'FaultCode'  '201'
                                                  'FaultString'  '07:06:30.188 Server: UniversalContactServer Msg: Missing parameter '_smsText''
  AttributeConnID  3ae8110379ae5002
  AttributeCustomerID  'Resources'
  AttributeReferenceID  21
  AttributePrivateMsgID  5
12:36:30.189_T_I_3ae8110379ae5002 [14:32] EventPrivateInfo is received for tserver InteractionServer[Switch_ABC] (this dn=)
12:36:30.189_I_I_3ae8110379ae5002 [09:05] >>>>>>>>>>>>resume interpretator(0), func:RequestService
    _I_E_3ae8110379ae5002 [09:05] error in strategy: 0013 Remote error (RequestService)
   
Thanks,
Genesys_user

Title: Re: Create Interaction throws error FaultCode 201
Post by: catanirex on February 22, 2012, 03:32:55 PM

Hi,

Try adding '_smsText' as a Key value pair in stratgy instead of a local variable. I had to do that with to address when cretaing emails from strategy.
BR

Title: Re: Create Interaction throws error FaultCode 201
Post by: G3n35Y5 on February 25, 2012, 02:19:27 PM

Hi,

I tried doing the same. Same issue still persists.