Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: 47245 on February 20, 2012, 07:04:28 PM

Title: VAG LoggedIn("switchname")
Post by: 47245 on February 20, 2012, 07:04:28 PM

Has anyone ever gotten this to work? 

Create an VAG with the script LoggedIn("switchname")?

It's suppose to show all agents logged into the switch, however I get an empty agent group.  You can reference this in most statserver user guides, specifically the 8.0 statserver user guide on page 187.

Title: Re: VAG LoggedIn("switchname")
Post by: tech12 on February 20, 2012, 07:52:47 PM

Didn't work for me either... A bit puzzling.  ???

Title: Re: VAG LoggedIn("switchname")
Post by: borkokrz on February 21, 2012, 07:53:05 AM

It's working fine for me. The group goes to "WaitForNextCall" status when I log in an agent. Also "Create Real-Time V/AG Dynamic Membership" is showing statistics for logged in agents.
(env: StatServer 7.6.1, CCPulse 8.0, Alcatel A4400)
In the logs I see something like this:

2012-02-21 08:30:15> Init: Agent '4040' satisfied skill expression 'LoggedIn("IDO_SWITCH")' on Group Virtual IDO LoggedIn
2012-02-21 08:30:15> Init: Adding Agent '4040'('Resources') to Group 'Virtual IDO LoggedIn'('Resources')

It will not work in CME - cause StatServer will only propagate this to its clients (CCP+)

Title: Re: VAG LoggedIn("switchname")
Post by: 47245 on February 21, 2012, 03:47:37 PM

TY!!!