Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on February 20, 2012, 09:18:41 PM

Title: Web Media Metrics
Post by: cavagnaro on February 20, 2012, 09:18:41 PM

Hi guys,
One question, what is the difference between Handle and Answered Total Number and Total Time interactions? Meaning, what is the actual difference or since when each statistics starts to be taken into account?

Thanks