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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: duno on February 21, 2012, 08:07:24 AM

Title: CCPULSE-Monitoring sipendpoint with agentName to be Displayed
Post by: duno on February 21, 2012, 08:07:24 AM

Hi To all

        I like to be Know, Whether there is a OPtion of  sipendpoint to be highted in the CCPULSE in the Agent Productivity Report & TL view or Etc. and can b create a template in CCPulse.. ?

Regards
Kamal

Title: Re: CCPULSE-Monitoring sipendpoint with agentName to be Displayed
Post by: WS on February 27, 2012, 07:46:54 AM

Attach the targeted agent's station as a KVP in routing strategy as part of post target  logic.Can then access the same as a custom stat in agent report view that you would pull in CCPulse.