Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on February 23, 2012, 08:59:53 AM

Title: Web based agent desktop
Post by: Lorenzo on February 23, 2012, 08:59:53 AM

Hello,

How would you build/develop a web based Genesys agent desktop (based on IWS) and what would be the licenses needed ? (SDKs, APIs ...)

Many thanks :)

Title: Re: Web based agent desktop
Post by: Steve on February 24, 2012, 11:56:59 AM

I'd start with Genesys Agent Desktop, and get the agents using it.

From there think about what I want it to do, that it currently doesn't or what it does that I don't want.

Title: Re: Web based agent desktop
Post by: Lorenzo on February 24, 2012, 01:26:32 PM

Customers often request a light interface (no installation on the agent PC).

Any answer ? ::)

Title: Re: Web based agent desktop
Post by: cavagnaro on February 24, 2012, 01:37:54 PM

Answer already provided and you should read about Platform SDK maybe...search too