Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on February 24, 2012, 02:49:18 PM

Title: Genesys Siebel integration
Post by: Lorenzo on February 24, 2012, 02:49:18 PM

Hello,

If we want to integrate Genesys with Siebel (voice) through the G-Plus connector, do we need to add, as a pre-requisite, that the customer should buy some Siebel CTI licenses ? (what kind of Siebel licenses)
Currently, the customer has already Siebel but not integrated with any Call center CTI solution.

Many thanks !

Title: Re: Genesys Siebel integration
Post by: cavagnaro on February 24, 2012, 05:46:49 PM

Ask these questions to your presales guys, and if you are one read the GPlus documentation.