Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: carolroy on February 28, 2012, 04:53:02 PM

Title: How to define a new identification key in UCS (DB)?
Post by: carolroy on February 28, 2012, 04:53:02 PM

I would like to use birthday as additionnal identification key in UCS.

Can someone explain me how to configure UCS to use such business attribute?

Thanks,
CR

Title: Re: How to define a new identification key in UCS (DB)?
Post by: René on March 01, 2012, 07:21:59 AM

Hi,

You didn't write what version of UCS you have. Anyway, you can find description how to add new custom attribute to UCS in the [i]Multimedia 7.6 (eServices 8.x) Selected Conceptual Data Models for the UCS Database[/i] guide, in Contact Package / Sortable chapter.

Let me know if you need more details.

R.

PS. Following thread could help you as well - [url=http://www.sggu.com/smf/index.php/topic,5582.msg25835.html#msg25835]http://www.sggu.com/smf/index.php/topic,5582.msg25835.html#msg25835[/url]

Title: Re: How to define a new identification key in UCS (DB)?
Post by: carolroy on March 01, 2012, 10:32:02 PM

I sould have mentionned that I'm using 8.1, sorry.

Thanks for the hint.  So I used this documentation to be sure that the value of my business attribute "DateOfBirth" is replicated in the table Contact in one of the fields StrAttribute1-10.

However, I'm not finding in this documentation how to tell UCS to use it as an additionnal identification key (like the PhoneNumber is). Do you have an additionnal hint? 

Title: Re: How to define a new identification key in UCS (DB)?
Post by: René on March 06, 2012, 10:48:01 AM

Hi,

Process of contact identification is detailed in the Contact Identification and Creation chapter of eServices 8.1 User's Guide.

R.