Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Superglide on January 01, 1970, 12:00:00 AM

Title: Agent Trace reports
Post by: Superglide on January 01, 1970, 12:00:00 AM

Hi all. We are just about to install 6.5 in a multisite environment under Definity G3r PABXs. One feature we use on the definity is called agent traceing, which captures ALL telephone and login/logout information complete with timestamps, durations etc. The report

Is there a Genesys report that can provide similair call by call details?

Thanks

Title: Agent Trace reports
Post by: Vic on January 01, 1970, 12:00:00 AM

Call Concentrator should probably be fine...
It does all of that.