Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Emz on March 07, 2012, 08:04:33 PM

Title: How to create a waiting loop in Composer
Post by: Emz on March 07, 2012, 08:04:33 PM

Hi,
i don't know how to do develop the following scenario in a Composer project.

Once the call is targeted to the proper agent group, i would like the customer to hear a special prompt every 30 seconds. "Please hold the line, an agent will be with you shorthly..."


I have not find any help about it in the Composer Documentation.

There must be a variable in Composer retaining the calltime? Or is there a sort of "Timer Block" within Composer? Etc.

Thank you.

Title: Re: How to create a waiting loop in Composer
Post by: René on March 07, 2012, 09:45:29 PM

Hi,

I assume that you use Target block to find a target / agent. In that case please set parameter "Use Treatments" to true and connect "Busy Treatments" output port that will appear automatically with Play Sound block. Output port of this sound block must be connected back to Target block (=loop). That's it :)

R.

Title: Re: How to create a waiting loop in Composer
Post by: Emz on March 16, 2012, 05:31:29 PM

Hi Rene, this is exactly what i was looking for.
Thank you so much