Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on March 08, 2012, 09:42:24 AM

Title: Where and how to trace cleared calls from a VQ ?
Post by: Gef Buneri on March 08, 2012, 09:42:24 AM

Hi all,
searched the forum, but unable to find the specific information. Ramdomly CCPulse counts a number of "CallCleared" on a VQ and I would like to find this events in LOGS, so... I' masking to you in wich log I can find events that are counted on CallCleared value and with wich syntax/tag I can search for those events ?

Regards,


Gef.

Title: Re: Where and how to trace cleared calls from a VQ ?
Post by: René on March 08, 2012, 12:20:17 PM

Hi Gef,

Look for RequestDistributeEvent in URS log with following attributes:
      AttributeUserEvent = EventDiverted
      AttributeCallState = 22

R.

Title: Re: Where and how to trace cleared calls from a VQ ?
Post by: Gef Buneri on March 08, 2012, 01:33:17 PM

BANG ! :)

Here they are, thanks a lot René !! Can you address me to a document listing all AttributeCallState code meaning, if it exists ?


Good things to you.