Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sucoc on March 08, 2012, 03:00:06 PM

Title: OCS LOGS - STARTED/STOPPED CAMPAIGN
Post by: sucoc on March 08, 2012, 03:00:06 PM

Hi, I need your help please.............  How I can know the User which start / stop a campaign.  I review the OCS Log but  I find date and hour only but not the user/agent.  Thanks

Title: Re: OCS LOGS - STARTED/STOPPED CAMPAIGN
Post by: Marco64 on March 26, 2012, 03:12:45 PM

Check in cfg logs for logins to OCM that are just before that action. If the logs have trace then there is userlogin, time, app, IP. Sample:

17:06:33.958 Trc 04522 Client 456 authorized, name 'OCManager', type 'CMClient'
17:06:33.959 Trc 22121 Extended info : Client 456 authorized, name [OCManager], type [CMClient], user name [MARCO], protocol [cfglib], address [10.XX.ZZ.HH:3623]. Authentication type : [internal]