Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jim on January 01, 1970, 12:00:00 AM

Title: WFM
Post by: Jim on January 01, 1970, 12:00:00 AM

Is there anyone that has WFM up and running for at least a few months?
Everyone that we have contacted through Genesys is in the process of installing WFM and that isn't enough to make a good evaluation.

Would love to see it in production.

Title: WFM
Post by: Akiko Negishi on January 01, 1970, 12:00:00 AM

We ran an evaluation on it, but, to answer your question, no we did not put it into a production. We tried an English version on our Japanese NT, and it was a total disaster.

I did hear about the sites which were using WFM in a multisite environment. I believe someone mentioned it here.

Akiko

Title: WFM
Post by: Victor on January 01, 1970, 12:00:00 AM

Did somebody do evaluation? I really would like to see it too!

Vic

Title: WFM
Post by: Stefan C on January 01, 1970, 12:00:00 AM

Where are you based Jim ?