Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on March 14, 2012, 08:09:46 AM

Title: time problem in reporting?
Post by: dnib on March 14, 2012, 08:09:46 AM

Hi guys,

I am having problems related to historical reporting in CCPUlse. I have some diferences between the values that i save at the end of the business day (at 20:00 the business day ends but i save the reports an 21:00) from realtime reporting and the values that I get from historical reports .  I checked all the statistics and they are the same.

The only thing that I could find in the statserver logs is this:

[i]Detecting system time changing to 2 seconds  (for the statserver used in realtime reporting)

Detecting system time changing to -72 seconds  (for the statserver used for historical reporting)
[/i]

So I thing that some values are not increased in historical because of time adjustments. The historical statserver is on a different machine than realtime statserver  .

Do you have any ideas regarding this time adjustment ? Both machines get the time by synchronizing the vm clock with the esx host clock


Thank you

Title: Re: time problem in reporting?
Post by: jag on March 21, 2012, 03:07:48 AM

We had similar issue on AHT, and the reason was insensitivity setting, if you put it low enough, they will match.

JAG