Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on March 22, 2012, 10:50:44 AM

Title: How to: Add a new Statistic in a DMA Report Layout ?
Post by: Gef Buneri on March 22, 2012, 10:50:44 AM

Hi all again, hope all fine out there, wherever you are.

Searched the forum, but did'nt found specific informations.

I need to add a new (existing) Statistic inside an existing Report Layout that uses an existing Layout Template . I can interact with the Report Layout, but can't interact with the Template.

So the answer is: Can I just deactivate the Report Layout, adding the new row in it, or I need to create a new Layout Template with the new Statistic and recreate the Report Layout ?

(DMA 7.1.000.04)


Regards,


Gef.

Title: Re: How to: Add a new Statistic in a DMA Report Layout ?
Post by: borkokrz on March 22, 2012, 02:35:16 PM

To edit Report Layout (add new column) you need at least CCA reporting 7.2+ (DMA, DataSourcer, ETL). From the relase notes: DMA allows the addition and removal of columns from Layout Templates and Report Layouts, even if they have already been used by ETL.
In 7.1 you have to recreate Report Layout with a new modified template.

Title: Re: How to: Add a new Statistic in a DMA Report Layout ?
Post by: Gef Buneri on March 22, 2012, 02:43:14 PM

I see. Thank you, Borkokrz.