Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Terri on January 01, 1970, 12:00:00 AM
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Has anyone installed Genesys IPCC?
In my experience, I have noticed that client would rather use an IP version of their PBX instead of switching to pure softwareased product, even if it costs them a little bit more, because in most cases, a mere $50G to $100G saving in term of initial installation does not justify the risk taken with installation of a new product such as IPCC.
What are the chances of IPCC succeeding? And if it is to succeed then what market should it be focused on?