Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rabeena Bharati on January 01, 1970, 12:00:00 AM

Title: Urgent PBX Simulator with Genesys TServer
Post by: Rabeena Bharati on January 01, 1970, 12:00:00 AM

Hi Genesys Gurus!

We are testing the Genesys Configuration with Siebel Call Center and are testing with a PBX Simulator. I have the Genesys TServer runnning on HPUX box. My PBX Simulator is running on the Windows NT Environment. I am unable to connect the PBX Simulator to the Windows NT Environment.

Could any one of you let me know how to do this???

Thanks

Title: Urgent PBX Simulator with Genesys TServer
Post by: Victor on January 01, 1970, 12:00:00 AM

Well, there are quite a few things that can go wrong. For one thing, the only PBX simulator I know is G3 switch, and from my own experience I could only use the TServer provided with the simulator to connect to it.

Having said that, the next thing you should probably check is the port number you are trying to connect to.

I am realy poking here in a dark if you could enclose a copy of the error, it would be probably helpful :)

Vic

Title: Urgent PBX Simulator with Genesys TServer
Post by: Jeff on January 01, 1970, 12:00:00 AM

I am not sure I exactly I understand the problem. Am I the only one?

Title: Urgent PBX Simulator with Genesys TServer
Post by: Jeff on January 01, 1970, 12:00:00 AM

I am not sure I exactly I understand the problem. Am I the only one?

Title: Urgent PBX Simulator with Genesys TServer
Post by: Akiko Negishi on January 01, 1970, 12:00:00 AM

Hello,

I did not know that they had a G3 Simulator TServer for UNIX! I thought there was only one for NT. Am I wrong?

Akiko

Title: Urgent PBX Simulator with Genesys TServer
Post by: James on January 01, 1970, 12:00:00 AM

No, you are right. There is only NT version.

J.

Title: Urgent PBX Simulator with Genesys TServer
Post by: Shiva on January 01, 1970, 12:00:00 AM

Do you still have this problem ?
I understand you have
TServer running on HPUX, and
PBX Simulator for G3 running on Windows NT.
Both are on the LAN.

Can you ping from NT machine to HPUX using the ip address ? If yes, then can you ping using the hostnames ?
If yes, then can you check on the port numbers ?
I guess you might have already doen this, but still just to be sure.
Regards
Shiva

Title: Urgent PBX Simulator with Genesys TServer
Post by: alan on January 01, 1970, 12:00:00 AM

Go to www.empirix.com. These guys do call center testing.