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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alamitab on April 22, 2012, 09:39:49 AM

Title: Skype caller recognition
Post by: alamitab on April 22, 2012, 09:39:49 AM

Hi guys.
In our call center i've done a call from skype.

ANI is seen like this:
    [sup]AttributeANI 'Anonymous'[/sup]

The only information about caller is near "from" (TServer log):
[sup]SIP/2.0 180 Ringing
To: <sip:3902644267502@151.10.225.183;user=phone>;tag=82B3BAA5-8A0B-4BF5-8824-D80C9CB56282-712924
From: "[b]alamitab[/b]" <sip:172.21.9.70;user=phone>;tag=snl_s3k2V9w6Nq
Call-ID: SEC11-141a0a97-111a0a97-1-7Q78M6Hi02P4
CSeq: 1235 INVITE
Via: SIP/2.0/UDP 172.21.9.70:5060;branch=z9hG4bKSEC-141a0a97-111a0a97-1-978FsbqbEe;  received=172.21.9.70
X-Genesys-CallUUID: D6VMLMPDR53DVFAAMBIAFJM0P800189C
Allow: INVITE, ACK, PRACK, CANCEL, BYE, UPDATE[/sup]

Do you know how can retrive this info to the strategy ?

Regards.

Title: Re: Skype caller recognition
Post by: postx on April 22, 2012, 03:15:17 PM

SIP-Mapping to TLIB is possible for INVITE messages, so this would be the way to do it... Have a look at the SIPServer Deployment Guide (mapping sip...)

Title: Re: Skype caller recognition
Post by: alamitab on April 23, 2012, 03:17:15 PM

thanks.

I will try.