Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Maany on May 08, 2012, 03:29:41 AM

Title: Outbound Call in GVP
Post by: Maany on May 08, 2012, 03:29:41 AM

How to make a outbound call in GVP?

Title: Re: Outbound Call in GVP
Post by: cavagnaro on May 08, 2012, 05:15:28 AM

7.6? 8.X?
In 7.6 check the OBN manager module. The IVR profile must be type Outbound. Read the documentation for both versions. It is explained there.

Title: Re: Outbound Call in GVP
Post by: Maany on May 09, 2012, 09:01:53 AM

We are using 8.0 version.

Title: Re: Outbound Call in GVP
Post by: René on May 09, 2012, 10:06:51 AM

Hi,

OBN has been replaced with SSG (Supplementary Services Gateway) that provides similar functionality to OBN. You can find more details about it in GVP User's Guide including samples.

R.