Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rene on January 01, 1970, 12:00:00 AM

Title: Meridian announcement and collect digits
Post by: Rene on January 01, 1970, 12:00:00 AM

Can I use treatment play announcement and collect digits in IRD for Meridian1 rel. 25.15? What is configured in CME. Current G6.5.

Title: Meridian announcement and collect digits
Post by: Vic on January 01, 1970, 12:00:00 AM

Well, you can use treatment to play music or ringback, but for collecting digits are announcements, last time I checked you needed an IVR (VTO)... I don't recall reading anywhere that now URS allows us to actually collect the digits as well (come to think of it, why not? Symposium link should be able to pass that info along...)

I noticed the "collect digits" in the IRD as well, but so far, never had a chance to use it. Has anyone been successful with it?

Thanks,
Vic

Title: Meridian announcement and collect digits
Post by: Ed on January 01, 1970, 12:00:00 AM

Not supported