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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on May 14, 2012, 06:38:20 PM

Title: Report layouts shows values "VOID" in DMA
Post by: JJR on May 14, 2012, 06:38:20 PM

Hello


I have created the report layouts in DMA. When i looked at the Data , The values populated as "VOID". Could any one of you help me out in which scenario, Such "VOID" is populated.


Thanks in advance

Thanks - JJR

Title: Re: Report layouts shows values "VOID" in DMA
Post by: catanirex on May 18, 2012, 06:53:45 AM

Unfortunately it means that no data has been collected and it cannot be fixed for old data.
Have you restarted DataSourcer in order to get the new data collected? If not do it.

I have seen several time using old DataSourcers - are you using 7.6?

Title: Re: Report layouts shows values "VOID" in DMA
Post by: PFCCWA on May 18, 2012, 07:02:49 PM

The issue with datasourcer 7.2 is that when you perform a switchover (to its backup or vice versa), you have random VOID statistics within the templates in DMA.
This is usually resolved by stopping and restarting the reporting solution services ie datasourcer, statserver, ods etc in the correct order.
Version 7.6 fixes this problem so does not occur in the event of a switchover.
I dont think this is the cause of the main issue experienced by the original poster, something must not have been deployed correctly most likely as suggested to do with the datasourcer.

Title: Re: Report layouts shows values "VOID" in DMA
Post by: edwrdhcks on May 19, 2012, 06:51:49 AM

As void doesn't return any value, so no data has been collected...

Title: Re: Report layouts shows values "VOID" in DMA
Post by: Pranpong.S on August 29, 2012, 08:11:59 AM

[quote author=JJR link=topic=7138.msg30697#msg30697 date=1337020700]
Hello


I have created the report layouts in DMA. When i looked at the Data , The values populated as "VOID". Could any one of you help me out in which scenario, Such "VOID" is populated.


Thanks in advance

Thanks - JJR
[/quote]

I every found it too. If you make sure your statistic is correct, and datasourcer are the latest version. This is bug. Until now we still work around with restart datasourcer....

Title: Re: Report layouts shows values "VOID" in DMA
Post by: Kubig on August 29, 2012, 10:54:01 AM

Datasourcer component cannot switchover(from SCI I mean). Application roles are governed by access to the database.

Title: Re: Report layouts shows values "VOID" in DMA
Post by: Fra on August 29, 2012, 11:15:20 AM

[quote author=Kubig link=topic=7138.msg31625#msg31625 date=1346237641]
Datasourcer component cannot switchover. Application roles are governed by access to the database.
[/quote]
Of course they can switch over. Although DS 7.2 hot standby works differently, the underlying high availability paradigm is still valid, i.e. should the kit where the primary runs fail, the backup will become primary.

Fra

Title: Re: Report layouts shows values "VOID" in DMA
Post by: JJR on August 29, 2012, 02:31:58 PM

In mycase the fileter was not defined correctly. I have corrected the filter and it started functioning as expected. I did not see VOID in the reports now.  Make sure that filter is defined correctly.

-- Thanks - JJR