Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Adam_W on May 16, 2012, 01:56:41 PM

Title: Interaction Workspace log settings
Post by: Adam_W on May 16, 2012, 01:56:41 PM

I'm just implementing Interaction Workspace 8.1 at a site and can't believe I've fallen at this hurdle, but basically I'm struggling to get any log output from the application.  Deployment guide gives these instructions:

[code]
log.Trace
Default Value: $Application.RootApplicationData$\log\InteractionWorkspace
Valid Values: A valid path relative to the agent workstation.
Changes take effect: When the application is started or restarted.
Description: Defines the full path of the log file relative to the agent workstation. The file name requires the following extension:
.%date{yyyyMMdd_HHmmss_fff}.log
The full path can also contain the following field codes:
$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Application.Exe$,$Application.ApplicationData$,$Application.RootApplicationData$
The path should be specified by the level that is specified by the log.verbose option, as follows:
log.x<path>
where x is the verbose level.
[/code]

log.verbose option is set to "All".  What do I need to do to get the application to write the logs to the folder I have created, i.e. "D:\Logs\IWS"?  The above instructions aren't particularly clear!

Title: Re: Interaction Workspace log settings
Post by: Adam_W on May 17, 2012, 01:25:29 PM

Hmm, suspiciously, without changing anything, it is now working  ::)

Options configured:

log.Verbose = "All"
log.All = "D:\Logs\IWS\IWS"

Simples!