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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on May 24, 2012, 05:20:27 PM

Title: UCS won't start
Post by: cavagnaro on May 24, 2012, 05:20:27 PM

Hi guys,
I have an issue with my UCS...by some reason it doesn't want to start.
Here is the log from the service on console mode (service mode doesn't even write logs)

[quote]
12:17:28.831 Dbg 29999 [Ucs-Main] Read 2 objects of type CFGRole in Configuratio
n.
12:17:28.831 Trc 29998 [Ucs-Main] Cache loaded
Application init failed
java.lang.NullPointerException
        at com.genesyslab.cal.access.psdk.cache.ConfCacheStorage.getEnabledAppli
cation(ConfCacheStorage.java:402)
        at com.genesyslab.cal.access.psdk.cache.ConfCacheQueryEngine.retrieveMul
tipleObjects(ConfCacheQueryEngine.java:158)
        at com.genesyslab.platform.applicationblocks.com.cache.CompositeConfCach
eQueryEngine.retrieveMultipleObjects(CompositeConfCacheQueryEngine.java:102)
        at com.genesyslab.platform.applicationblocks.com.cache.DefaultConfCache.
retrieveMultiple(DefaultConfCache.java:463)
        at com.genesyslab.platform.applicationblocks.com.ConfService.retrieveMul
tipleFromCache(ConfService.java:363)
        at com.genesyslab.platform.applicationblocks.com.ConfService.beginRetrie
veMultipleObjects(ConfService.java:772)
        at com.genesyslab.platform.applicationblocks.com.ConfService.beginRetrie
veMultipleObjects(ConfService.java:707)
        at com.genesyslab.platform.applicationblocks.com.ConfService.retrieveMul
tipleObjects(ConfService.java:332)
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.getEnabledApplication(
CalAccessorPSDK.java:531)
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.lookupCacheForConfigSe
rver(CalAccessorPSDK.java:1528)
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.updateConnectionInfo(C
alAccessorPSDK.java:1382)
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.load(CalAccessorPSDK.j
ava:1312)
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.open(CalAccessorPSDK.j
ava:370)
        at com.genesyslab.icc.contactserver.ContactServerEngine.connectToConfigS
erver(ContactServerEngine.java:1529)
        at com.genesyslab.icc.contactserver.ContactServerEngine.initInstance(Con
tactServerEngine.java:648)
        at com.genesyslab.icc.contactserver.ContactServerEngine$7.run(ContactSer
verEngine.java:1921)
        at java.lang.Thread.run(Unknown Source)
exit(-1)
LoggerUtil.closeAllAppenders
LoggerUtil.closeAllAppenders done
LoggerUtil.setAllImmediateFlush
LoggerUtil.setAllImmediateFlush done
log4j:WARN No appenders could be found for logger (ucs.engine).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more in
fo.
LoggerUtil.closeAllAppenders
LoggerUtil.closeAllAppenders done
[/quote]

I tried installing another UCS instance with a clean DB and same issue...
Have no idea what happened. All I did previously was an upgrade to CfgServer and to CfgServer DB (everything else is fine)

Thanks...

Title: Re: UCS won't start
Post by: Timur Karimov on May 26, 2012, 06:47:32 PM

Hi Cav
Looks like the problem with access to config data. Did you see config services log files on corresponding time period?

Title: Re: UCS won't start
Post by: cavagnaro on May 26, 2012, 07:05:29 PM

No, I  didn't...will check them
Thanks for the pointer!

Title: Re: UCS won't start
Post by: catanirex on June 13, 2012, 08:52:35 AM

Sounds like you upgraded to configserver 8.1...
UCS 7/8.02 wont find the DAP, and wont start :(

Title: Re: UCS won't start
Post by: cavagnaro on June 13, 2012, 02:08:50 PM

Yup...I did an upgrade to UCS and it solved.
Nice Catarinex :)