Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys123 on May 31, 2012, 08:46:04 AM

Title: how to find whether IVR port is free or not from Routing.
Post by: Genesys123 on May 31, 2012, 08:46:04 AM

Hi,

Can anyone have a idea about , how to find the IVR port is free or not before routing to an call to IVR profile in SIP environment from routing?

Thanks in advance.

Title: Re: how to find whether IVR port is free or not from Routing.
Post by: borkokrz on June 04, 2012, 09:28:38 PM

There is a simple trick - before PlayApplication block use Target block, with some dummy target and use VirtualQueue. Then calls waiting in VQ will be current number of ports involved in IVR calls. It won't be accurate, but I've think will suffice. IN SIP GVP it is quite problematic, cause MCP resources can be used for other than VXML purposes like annoucements, call recording, conference etc.