Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ramanjs on June 01, 2012, 09:34:23 AM

Title: Dial multiple Numbers
Post by: ramanjs on June 01, 2012, 09:34:23 AM

Hello All
Can anyone help me to provide the solution
1-: We have 3 numbers of Customer like phone ,mobile ,home number if we start the campaign dial his 1 st phone number if its not answer then dial his mobile if mobile doesn't answer dial his home number.

2-: If the Customer will answer to his phone then no need to dial other numbers.
What are the modification should be done on calling list and OCS options
Regards
Abhi

Title: Re: Dial multiple Numbers
Post by: Fra on June 01, 2012, 10:12:36 AM

The Genesys official documentation covers clearly the topic.

Fra

Title: Re: Dial multiple Numbers
Post by: cavagnaro on June 01, 2012, 08:37:07 PM

Read treatments and as Fra says, read the whole documentation