Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ramanjs on June 04, 2012, 10:34:19 AM

Title: Capturing outbound call result
Post by: ramanjs on June 04, 2012, 10:34:19 AM

Hello All
I am using Datamart and Datasourcer we need to capture outbound call result like predictive and preview mode dialing
Currently call results in the sql tables will be deleted once the calling list is deleted.
So can you please tell me from which table we can fetch the data.
Regards
Raman

Title: Re: Capturing outbound call result
Post by: bandorka on June 04, 2012, 12:18:38 PM

Hi,

You can find the related information in the OCS Deployment Guide, Chapter 9 (Log files).

BR,
Bandorka