Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mrbasinger on June 05, 2012, 03:54:40 PM

Title: Inbound email attached data copied to outbound reply
Post by: mrbasinger on June 05, 2012, 03:54:40 PM

Is anyone aware of a configuration setting or method of getting attached user data from an inbound email to be propogated to an outbound reply of that email?  Specifically, the question is can the inbound email Case Data be also displayed on the outbound reply email in IWS?  I am working with v8.1 of IWS and Interaction Server, 8.0 of UCS.