Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mmiah on June 08, 2012, 01:33:16 PM

Title: CCPulse Column to Calculate Percentage of Calls
Post by: mmiah on June 08, 2012, 01:33:16 PM

Hi,

Does anyone here know of a quick way to get CCPulse to Show the Percentage Colum in a queue view?

e.g. I have a CCPulse worspace with a view of two DN Groups

DN Group 1 Showing 40 Calls
DN Group 2 Showing 30 Calls

Been playing around but not quite there yet, but anyone know how I can get a Colum which shows the percentage of calls Of the two?

So it should look something like


Queu Name Calls Entered Percentage

DN Group 1  40 57.14%   
DN Group 2              30    42.8%


Cheers!  :D

Mo

Title: Re: CCPulse Column to Calculate Percentage of Calls
Post by: cavagnaro on June 08, 2012, 03:28:20 PM

and what does that percentage represents?????

Title: Re: CCPulse Column to Calculate Percentage of Calls
Post by: mmiah on June 09, 2012, 01:13:39 AM

Oops didn't explain myself well, percentage of the total sum of both dn groups, so 70 in the example above 40+30, so 40 is 57.14% of 70