Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nicko on June 12, 2012, 02:43:59 AM

Title: Switch CTI returning unknown message type
Post by: nicko on June 12, 2012, 02:43:59 AM

Our TServer Logs show repeat events of the following type, which have only started in the last month and is impacting on Softphone functionality. It seems to be a Switch problem, but just to be safe, has anyone seen this before??

@16:16:12.0468 [<<] FF 0A 00 54 01 00 00 08 0F 00 37 04 00 00 36 04 00 00 38 03 00 39 04 00 00 96 06 00 00 00 00 5F 05 63 63 63 E2 06 00 00 00 00 FA 15 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FB 15 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Status Change
This Device TN:0
This Device DN:Unknown,
This Device Status:Unknown(0)
Other Device DN:Unknown,
Call ID:0
Enhanced Time Stamp:99:99:99
RouteMember:0
This Device IP:Unknown protocol: 0
Other Device IP:Unknown protocol: 0

Title: Re: Switch CTI returning unknown message type
Post by: cavagnaro on June 12, 2012, 02:46:07 AM

Which PBX do you have??? The messages are incoming (<<) so it is being produced by the PBX by some reason...

Title: Re: Switch CTI returning unknown message type
Post by: nicko on June 12, 2012, 03:01:00 AM

It is a Avaya/Nortel PABX.

I know it is coming from the PABX but just want to be sure that the TServer is not misinterpreting what it is recieving.

Title: Re: Switch CTI returning unknown message type
Post by: René on June 12, 2012, 08:01:18 AM

Nicko,

Please ensure that you are using supported switch version - T-Server version combination. If you are then I would recommend you contacting Genesys Support as they are the only one able to check what is wrong.

R.