Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on June 20, 2012, 10:57:25 AM

Title: Call forward to 14 numbers in Round Robin
Post by: vma on June 20, 2012, 10:57:25 AM

Hey,

Is it possible in Routing to make a strategy that sends all incoming calls to 14 external numbers in round robin? How can I tell where the previous call went?

Thank you,
Mihai

Title: Re: Call forward to 14 numbers in Round Robin
Post by: René on June 20, 2012, 01:30:20 PM

Hi Mihai,

Yes, it's possible even such feature isn't supported by URS directly. However, you can simulate it by using SCRIPT variable scope that will hold kind of pointer to next number.

R.

Title: Re: Call forward to 14 numbers in Round Robin
Post by: vma on June 20, 2012, 03:18:04 PM

Thank you very much René, helpful as always :)

Title: Re: Call forward to 14 numbers in Round Robin
Post by: terry on June 20, 2012, 06:18:07 PM

Just in case - in IRD/URS 8.1.2 there is predefined statistic RStatRoundRobin