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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genecool on July 03, 2012, 03:41:00 PM

Title: [Reporting] Formula DCID with CallConsultation
Post by: genecool on July 03, 2012, 03:41:00 PM

Hi everyone,

Someone could me confirme that statistics with Formula DCID do not take account a second time a call which pass again by strategy (VQ) for call consultation ?

Thanks.

Title: Re: [Reporting] Formula DCID with CallConsultation
Post by: cavagnaro on July 03, 2012, 04:18:08 PM

If it keeps the same Connection ID (DCID = Distinguish By Connection ID) then no, it will not be taken in account.

Title: Re: [Reporting] Formula DCID with CallConsultation
Post by: genecool on July 04, 2012, 07:27:04 AM

Yes, I know but for consultation call we can find two ConnID :

[quote]AttributeConnID 006c020c669161dc
AttributeTransferConnID 006c020c669161d8[/quote]

Which ConnID is taken in account ?

Title: Re: [Reporting] Formula DCID with CallConsultation
Post by: René on July 04, 2012, 11:05:28 AM

AttributeConnID is taken into account.

R.