Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Maany on July 06, 2012, 05:27:44 AM

Title: Custom Transfer button on GAD
Post by: Maany on July 06, 2012, 05:27:44 AM

I have created a custom button on GAD.
Can anyone help me out setting up the transfer code to this custom button which in turn invokes a IVR application. .

Is that be done by using call control elements like "<CREATE_LEG_AND_DIAL>".


Thanks in advance,
Maany

Title: Re: Custom Transfer button on GAD
Post by: RobertH on July 19, 2012, 01:45:54 PM

Hello

You can use InteractionVoice object method in GAD.
singleStepTransfer(java.lang.String otherDn, java.lang.String location, java.lang.String reason, java.util.Map attachedData, java.util.Map reasons, java.util.Map tExtensions)

transfer it to route point where desired IVR strategy will be invoked.

Robert

Title: Re: Custom Transfer button on GAD
Post by: Maany on August 14, 2012, 10:58:08 AM

Thanks Robert, Transfer functionality is implemented.

Now i have a custom tab which has a list of options.(radio button)
I need to pass those information to the IVR when i click the transfer button.

Please figure an idea on submitting a form data on the custom TAB.

Title: Re: Custom Transfer button on GAD
Post by: cavagnaro on August 14, 2012, 02:29:41 PM

You must attach them as KVP to the current interaction and then you can use them on the IVR, assuming of course it has CTI Integration.

Check the documentation and also search here for samples about attaching data