Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Av on July 19, 2012, 05:11:07 AM

Title: Replicating WFM canned reports using the API to extract data
Post by: Av on July 19, 2012, 05:11:07 AM: Hi,

Our developers can't seem to figure out how to use the API to pull the correct data to replicate some of the canned reports out of our data-warehouse report delivery tool.

Is there any way to get the canned report definitions to help guide writing the API calls? We were advised they are written in Crystal.

Genesys support for API development is weak to nothing
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: René on July 19, 2012, 08:45:07 AM: Hi Av,

I'm not aware of any way to get definition of canned reports. Do your guys have WFM Integration API Developer's Guide? It describes the WFM API including some samples.

R.
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: Av on July 19, 2012, 10:16:21 PM: Hi,

yeh - we have that guide.

We had a developer write some C# to extract data - but he seems to have found it difficult to pull back the right objects with correct identifiers/descriptions

we want to be able to pull back all schedule items and actual state data, so we can build decent shrinkage and adherence visualisations/reporting from our data warehouse.

Does anyone have any break-down of what to pull to get all that information?

All Genesys support say - is read the API doc....which leads me to believe they don't actually have much of a clue
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: Adam G. on July 20, 2012, 07:36:49 AM: We have to be fair to TS here. TS (to me) is for fixing faults and errors and not for helping development.

W
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: cavagnaro on July 20, 2012, 12:41:07 PM: I agree. They can provide as good will some guidance but for those issues, specially on dev, you should go with professional services.
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: René on July 23, 2012, 06:27:39 AM: Hi Av,

If you post here more details about issues you're facing then I'll try to help you as I know WFM API well.

R.
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: Av on January 28, 2013, 08:31:24 PM: Hi,

Sorry for long date gap - hopefully Rene or others still get this

Main issue, is the developers can't get the "WFM API Reference Guide" with code samples (they have told me) and are therefore struggling with translating what we are asking for in business language to something they can code to extract from WFM

We know now that the canned repeort definitions definitely aren't in Crystal and we aren't able to access the sql/API-calls for their generation
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: René on January 29, 2013, 09:04:57 AM: Av,

You wrote in one of your previous posts that you have the WFM Integration API Developer's Guide so I don't understand why you can't send it to your developers???

R.
Title: Re: Replicating WFM canned reports using the API to extract data
Post by: Av on January 29, 2013, 08:48:33 PM: They have it. In that document it makes reference to the "WFM API Reference Guide", which contains code samples.

We don't seem to be able to source the reference with code samples for the developers

WFM also seems to be missing the type of object models contained in other Genesys manuals, which would help the developers design appropriate conceptual and logical data models for us to sign off.